Frequently Asked Questions
Everything you need to know about our premium doors and hardware.
What are your standard delivery times for timber doors?
Standard in-stock timber doors are typically dispatched within 3-5 business days. Custom-sized or specialty timber orders may take 4-6 weeks depending on the complexity of the craftsmanship.
Do you offer professional installation services?
While we primarily supply premium materials and hardware, we can recommend a network of trusted local contractors and carpenters to assist with your door installation.
Can I return a door if it has already been trimmed or painted?
No. Once a door has been altered, trimmed beyond the manufacturer's specifications, or painted, it is no longer eligible for return. Please inspect all items thoroughly upon delivery.
Are your timber products sustainably sourced?
Yes, AMS Doors is committed to environmental responsibility. We source our timber from suppliers who adhere to strict sustainable forestry practices and certifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers. We also offer interest-free financing options for larger hardware projects.
How do I choose the correct hardware for my door type?
Our hardware compatibility guide is available on each product page. Generally, you need to consider the door thickness, weight, and whether it is an internal or external application.